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United
Rentals Launches Mobile Website with Smart Phone Interface
Key
customer services delivered with optimal speed, convenience
(INDUSTRYWIRE)
GREENWICH, Conn. – September 23, 2010 – United Rentals, Inc. (NYSE: URI) today announced a new
mobile website that provides one-touch access to the world’s largest equipment
rental fleet and customer service team. The mobile version of unitedrentals.com
uses a state-of-the-art smart phone interface that makes it easy for customers
to search for equipment, request rental quotes, and locate nearby branches via
the GPS in their mobile phones.
Kenneth
DeWitt, chief information officer, said, "Mobile technology is the new frontier
of customer service. By investing in a true, platform-specific interface, we
have optimized the user’s experience on all leading smart phone platforms,
including Blackberry®, iPhone®, Android® and Windows Mobile®. This
compatibility is the best way to harness the capabilities of today's smart
phones. It ensures that our mobile services are consistently fast and reliable
for customers each time they visit the site."
The mobile
website is the latest addition to United Rentals' industry leading
bricks-and-clicks customer service infrastructure, which includes more than 550
branches in North America, a feature-rich website, and the company's 24/7 Customer
Care Center at 1-800-UR-RENTS.
Joseph
Dixon, vice president of sales, said, "In our business, customers are often en
route between jobsites or in other situations where laptops are impractical. A
contractor may want to search for equipment based on the site conditions he's
observing and request a quote on the spot. If he needs to find the closest
branch, the mobile site pinpoints the location on Google Maps™ and provides
driving directions, telephone number and hours of operation."
Access to
the new United Rentals mobile website is available at unitedrentals.com via a
mobile device.
About
United Rentals
United
Rentals, Inc. is the largest equipment rental company in the world, with an
integrated network of 554 rental locations in 48 states and 10 Canadian
provinces. The company's approximately 7,400 employees serve construction and
industrial customers, utilities, municipalities, homeowners and others. The company
offers for rent approximately 3,000 classes of equipment with a total original
cost of $3.8 billion. United Rentals is a member of the Standard & Poor's
MidCap 400 Index and the Russell 2000 Index® and is headquartered in Greenwich,
Conn. Additional information about United Rentals is available at
unitedrentals.com.
Contact:
(203)
618-7318
Cell:
(917) 847-4507
fbratman@ur.com
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